Tarifon

PBX toll fraud: how to spot it in minutes, not from the invoice a month later

The damage from a single weekend usually runs into thousands of euros. The difference is when you find out.

How it works

A hacked phone system is the most common way for a company to lose money on telephony out of the blue. The attacker finds an extension with a weak password or a poorly secured SIP account and starts calling premium-rate and satellite numbers through your PBX, taking a share of the revenue. It happens at night and over holidays, so that it goes unnoticed for as long as possible. Your carrier will bill those calls – they left your PBX.

Why the PBX will not stop it by itself

The PBX does what it is for – it connects calls. If the attacker has valid credentials, from its point of view the call is legitimate. The basis of the defence is therefore in the PBX: strong passwords, international calling barred where nobody needs it, calls restricted outside working hours, prefixes blocked. That only makes attacks harder, though. The second layer is watching what actually leaves the PBX – and that is the job of a call accounting program, which sees every call and knows its price.

Six rules Tarifon watches from the first start

The e-mail arrives within minutes and contains the extension, the numbers dialled, the amount and a link straight to those calls. If nobody responds, the program reminds you after half an hour and then every two hours – not every minute, because alerts that pester get switched off. If the call is legitimate, you click „this is fine“ and Tarifon remembers the exception. The protection is part of the program at no extra charge and nothing has to be configured.

What Tarifon does not do

It does not interrupt a call in progress and is not a gateway between you and your carrier. On Yeastar P-Series and 3CX V20, however, it blocks the suspicious extension automatically right in the PBX – no further calls leave it until you unblock it. The difference between learning about the fraud in minutes and learning about it from the invoice is usually a four-figure sum.

A checklist for the PBX administrator

  1. Change the default passwords of all extensions and SIP accounts; use long random passwords.
  2. Block international and premium-rate destinations where they are not needed; allow them only for selected extensions.
  3. Restrict calls outside working hours and on public holidays.
  4. Do not expose the SIP port of the PBX directly to the internet; use a VPN or an SBC and limit the number of login attempts.
  5. Set a monthly spending limit with your carrier if they offer one.
  6. Put call monitoring with e-mail alerting in place – Tarifon does it from the first start.

Frequently asked questions about PBX protection

How quickly will I learn about the fraud?

The e-mail arrives within minutes of the call that triggered the rule and contains the extension, the numbers dialled, the amount and a link straight to those calls.

Do I have to set the protection up first?

No. The six rules are on from the first start and the protection is part of the program at no extra charge; you can adjust the thresholds and the list of risky prefixes.

Will Tarifon stop a call in progress?

No. Tarifon does not interrupt calls and is not a gateway between you and your carrier – it watches what leaves the PBX and alerts you. On Yeastar P-Series and 3CX V20, however, it blocks the suspicious extension, so no further call leaves it.

What if a flagged call is legitimate?

You click „this is fine“ and Tarifon remembers the exception. While nobody responds, it reminds you after half an hour and then every two hours.

Which PBX systems does it work with?

With all the ones Tarifon collects calls from – 3CX, FreePBX and Asterisk, Yeastar P-Series, Grandstream UCM and Avaya IP Office. The details are on the pages of the individual systems.

Try free for 30 days

The full version, no card needed. When the trial ends the program keeps collecting calls – once you buy a licence, no history is lost.

Download the toll-fraud protection overview (PDF)

Related

3CX call accounting FreePBX call accounting Yeastar call accounting Grandstream UCM call accounting Avaya IP Office call accounting Private calls by employees Pricing and licensing