Tarifon
The carrier's bill shows line numbers, not extensions. The PBX knows who called.
Most companies tolerate private calls on a company phone, but want an overview of them and, when the amounts get larger, to deduct them from the employee's pay. The trouble is that the carrier's itemised bill shows only line numbers, not extensions, and incoming calls are not in it at all. A call accounting program sees every call from the PBX together with the extension and the name of the person who made it.
Employment law differs from country to country, but the principle is the same across the EU: monitoring of work tools must not be secret. Under Article 13 of the GDPR you have to inform employees in advance about the purpose and the scope of the processing, and in many countries the works council has to be consulted as well. In practice: put call record keeping into your internal policy and tell employees about it before you switch it on. Check the exact wording against your local employment law.
Tarifon makes that easier because it works only with call metadata – number, time, duration, price – never with the content of the conversation; it records nothing. The data stays on your computer, the program supports retention periods and the deletion of records, sensitive extensions can be set as discreet (masked number) or hidden, and a data processing agreement template comes with the licence. This is information, not legal advice – have the exact wording of your policy reviewed.
Yes for 3CX, FreePBX and Asterisk, Yeastar P-Series, Grandstream UCM and, over an SMDR output, for further systems as well. The details are on the pages of the individual systems.
No. It works only with metadata – the number, the time, the duration and the price of a call. Audio is never recorded.
Yes. Under Article 13 of the GDPR employees must be informed in advance about the purpose and the scope of the processing, and in many countries the works council has to be consulted too. Put the record keeping into your internal policy before you switch it on.
The employee in the browser, or an administrator on their behalf. Marking is one click and needs nothing installed.
As a separate monthly report of private calls per employee, which can be e-mailed or exported to Excel.
Yes. An extension can be given a privacy level: discreet (the calls are visible, the number dialled is masked) or hidden (it does not appear in the call log but still counts towards the department total).
The same principle as for private calls works for companies that rent out extensions of their PBX: for each tenant (department) you set a markup or your own sales price list and Tarifon keeps the cost and the billed price side by side. The tenant receives a monthly report with the billed price; you see what the calls really cost you.
The full version, no card needed. When the trial ends the program keeps collecting calls – once you buy a licence, no history is lost.