Avaya IP Office call accounting – costs per extension and department

SMDR from IP Office is a file of lines. Price, cost centres and private calls are not in it.

What SMDR from IP Office cannot do on its own

Avaya IP Office can send SMDR records in CSV format to a given IP address and port. Without a call accounting program that is just a file of lines – no price at your carrier's tariff, no cost centres, no private-call report. Tarifon receives the records straight over the network on an ordinary Windows PC in the office, with no buffer box and no add-ons in the PBX.

How Tarifon connects to IP Office

Tarifon listens on a port you choose (8888 by default) and IP Office sends it a CSV line when a call ends, with the call start, the connection time, the ringing time, the caller, the direction, the number dialled and the devices on both sides. Tarifon distinguishes outgoing, incoming and internal calls and records the ringing time. The PBX will not repeat records – only what arrives while the program is running is collected.

What you get beyond the SMDR from IP Office

The price of every call at your carrier's tariff including VAT, rounding as on the invoice, free minutes and flat rates – separately for VoIP, a GSM gateway and the fixed line.
Billing per extension and department with a monthly Excel report that arrives by e-mail automatically.
Marking private calls with one click and a separate report for payroll.
Limits per extension with a warning at 80 % and 100 %.
Protection against PBX toll fraud – six rules watch calls to premium-rate and satellite numbers, night traffic and unusual call volume, and send an e-mail within minutes.
Finding any call by number, extension or date – even six months back, including who picked it up.

Setup step by step

In IP Office Manager open System → the SMDR tab: Output = SMDR Only, IP Address = the address of the computer running Tarifon (not 0.0.0.0 – then the PBX would expect you to connect to it), TCP Port = Tarifon's port (8888, for example), leave Records to Buffer at 500. In Web Manager the same is under System → Auxiliary Equipment → SMDR Setup.
In the Tarifon wizard choose SMDR, the Avaya IP Office profile, the mode „the PBX connects to us“ and the port.
Make a test call and check the extension, number, direction and trunk in the overview.
Load your carrier tariff, assign trunks to tariffs and extensions to departments.

Frequently asked questions about IP Office

Do you support IP Office 500 V2 as well as Server Edition?

Yes, both use the same SMDR CSV format; Server Edition sends records from every node.

Will I get history from before the deployment?

No, SMDR is only sent when a call ends.

What if the computer running Tarifon is switched off?

Calls from that time are not captured; leave it running as a service.

What does it cost?

A perpetual licence from €249 for up to 24 extensions, with no monthly fees; 30 days free in the full version.

Try free for 30 days

The full version, no card needed. When the trial ends the program keeps collecting calls – once you buy a licence, no history is lost.